Kickoff notes - Customer Portal Revamp (messy, unedited)

ok so basically the goal is to give customers self-serve access to their invoices
and support tickets without emailing us. Sarah mentioned we also need SSO login
since enterprise customers keep asking for it. someone brought up that we should
also let customers download a PDF of past invoices, not just view them. oh and
there was a side conversation about a chat widget but we agreed that's out of
scope for this phase - maybe phase 2. Also need a basic admin view so support
can see what the customer sees. timeline is roughly 10 weeks, budget hasn't been
finalized yet. stakeholders: Sarah (sponsor), Dev team lead Marcus, support lead
Noor. risks: SSO integration with the old identity provider might take longer
than expected.