Excel
Copilot
ClaudeResearch
Beginner·15 min
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TeamsUpdated Oct 1, 2026
Scenario
The support queue has 40 tickets and no priority labels.
Mission
Classify every ticket as Urgent or Normal before the shift handoff.
Start Files
| TicketID | Description | Priority |
|---|---|---|
| TKT-1001 | typo in email template | |
| TKT-1002 | question about a report | |
| TKT-1003 | can't find a setting | |
| TKT-1004 | typo in email template | |
| TKT-1005 | payment processing failed |
Preview — first 5 rows of support-tickets.csv
Your task
- Read each ticket description and classify it Urgent or Normal based on business impact, not tone.
- Add a Priority column with your classification.
- Count how many tickets land in each priority bucket.
Prompt idea:
Here are 40 support ticket descriptions. Classify each as Urgent or Normal based on business impact (outages, data loss, security, payment failures count as Urgent; everything else is Normal), and give me the count of each.
Check Your Result
How many of the 40 tickets should be classified as Urgent?
Need a hint?
Look for language signaling real business impact — down, affected, breach, data loss — not just urgent-sounding tone.
Reveal Solution
The solution files contain the completed challenge. Review the approach to see if you missed any edge cases.
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