Excel
Copilot
ChatGPT
ClaudeAnalyze
Intermediate·25 min
Classify customer feedback sentiment by theme
Turn a column of open-text customer feedback into themed, pivotable sentiment data.
Updated Sep 30, 2026
Scenario
An engagement survey came back with 32 open-text comments and no structure.
Mission
Group the comments into themes and find the dominant one.
Start Files
| ResponseID | Comment |
|---|---|
| R-1 | I don't have time for the tasks assigned to me. |
| R-2 | There's no clear path for promotion here. |
| R-3 | Deadlines keep overlapping with no relief. |
| R-4 | On-call rotations are too frequent. |
| R-5 | My 1:1s get cancelled too often. |
Preview — first 5 rows of survey-comments.csv
Your task
- Read every comment and assign it to one of four themes: Workload, Management, Tools, Growth.
- Add a Theme column with your classification.
- Count comments per theme and identify the one that dominates.
Prompt idea:
Here are 32 open-text survey comments. Classify each into one of these themes: Workload, Management, Tools, Growth. Give me a count per theme and call out which one dominates.
Check Your Result
Which theme appears most often across the 32 comments?
Need a hint?
Group comments into themes first (Workload, Management, Tools, Growth), then count which theme has the most.
Reveal Solution
The solution files contain the completed challenge. Review the approach to see if you missed any edge cases.
Related Workflows
Communicate
Beginner·10 min
Let survey respondents polish feedback in-line
Turn on the in-survey Copilot rephrasing experience so respondents can clarify open-text comments before they submit.
Updated Sep 30, 2026
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