Communicate·Beginner·10 min·Updated Sep 30, 2026

Let survey respondents polish feedback in-line

Turn on the in-survey Copilot rephrasing experience so respondents can clarify open-text comments before they submit.

Download PDF

Microsoft 365

Works With

Business Outcome

Open-text survey responses come in clearer and more usable, cutting the time analysts spend interpreting vague comments.

Workflow Overview

Viva Glint
Copilot

Step 1: Enable the in-survey rephrasing featureVgViva Glint

In the Viva Glint survey builder, turn on the Copilot rephrasing option before launch, then check every open-text question in the preview to confirm the rephrase prompt actually appears on each one — don't assume it applied everywhere just because you toggled it once.

Step 2: Test it as a respondent wouldCopilot

Walk through the survey yourself, write a rough open-text answer, and use the rephrase option to confirm it clarifies wording without changing the actual sentiment or content.

Prompt idea:

Rephrase this comment for clarity without changing its meaning or softening the concern: "the tooling here is honestly a mess and nobody has fixed it in months"

Step 3: Confirm rephrasing preserves respondent intentVgViva Glint

Check that the rephrase suggestion keeps the respondent's actual point and tone — the goal is clarity, not sanitizing legitimate criticism into something vaguer.

Step 4: Launch the surveyVgViva Glint

Roll the survey out with the rephrasing option live, and let respondents accept, edit, or ignore the suggested rewording as they choose.

Check the work

  • Test the rephrasing feature yourself before launch to confirm it clarifies rather than dilutes feedback.
  • Spot-check a sample of submitted comments post-launch to confirm meaning wasn't lost in translation.
  • Confirm respondents can always submit their original wording if they decline the suggestion.

Inspired by: Microsoft, Viva Glint Blog "News to Know," 2026.

Expected Outcome

A live engagement survey where respondents can rephrase their own open-text comments for clarity before submitting.

✓

AI is the right call here

Clarifying wording without softening the actual concern — the line step 3 explicitly checks for — is a delicate judgment call, not a grammar pass.

Related Workflows

Related Playgrounds

WORK WITH LIMINALS

Make AI useful for your team.

Get practical help with AI consulting or ask about training courses for your team.