Classify customer feedback sentiment by theme
Turn a column of open-text customer feedback into themed, pivotable sentiment data.
Turn on the in-survey Copilot rephrasing experience so respondents can clarify open-text comments before they submit.
Open-text survey responses come in clearer and more usable, cutting the time analysts spend interpreting vague comments.
In the Viva Glint survey builder, turn on the Copilot rephrasing option before launch, then check every open-text question in the preview to confirm the rephrase prompt actually appears on each one — don't assume it applied everywhere just because you toggled it once.
Walk through the survey yourself, write a rough open-text answer, and use the rephrase option to confirm it clarifies wording without changing the actual sentiment or content.
Prompt idea:
Rephrase this comment for clarity without changing its meaning or softening the concern: "the tooling here is honestly a mess and nobody has fixed it in months"
Check that the rephrase suggestion keeps the respondent's actual point and tone — the goal is clarity, not sanitizing legitimate criticism into something vaguer.
Roll the survey out with the rephrasing option live, and let respondents accept, edit, or ignore the suggested rewording as they choose.
Inspired by: Microsoft, Viva Glint Blog "News to Know," 2026.
A live engagement survey where respondents can rephrase their own open-text comments for clarity before submitting.
Clarifying wording without softening the actual concern — the line step 3 explicitly checks for — is a delicate judgment call, not a grammar pass.
Turn a column of open-text customer feedback into themed, pivotable sentiment data.
Describe the survey you need in plain language and let Copilot build the questions, including basic branching logic.
You have a budget export, a status report, and an email thread — and they disagree.
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