Research·Intermediate·30 min·Updated Oct 1, 2026

Streamline market research for a new strategy

Research and summarize customer insights across multiple sources in one pass instead of reading every report individually.

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Microsoft 365

Business Outcome

A synthesized view of customer insight across sources, ready to inform a new marketing strategy.

Workflow Overview

Pick whichever of these AI tools you have — they're alternatives, not a sequence.

Word
ChatGPT
or
Claude
or
Copilot

Copilot works differently from the others: with a paid Microsoft 365 Copilot license it's built right into the app above, no copy-pasting needed. Without a license, use it the same way as ChatGPT or Claude — in its own chat window.

Step 1: Gather the source material in one placeWord

Pull the customer research, survey results, and market reports into a single Word doc or a short list of linked files, noting each one's date and scope — if the AI has to go hunting across loosely described sources, the synthesis in step 2 ends up just as scattered as the inputs were.

Step 2: Ask for synthesis, not just summaryCopilotChatGPTClaude

A summary restates each source; synthesis identifies where sources agree, disagree, and what that means for strategy — ask explicitly for the latter.

Prompt idea:

Here are four customer research reports from the past year. Identify where they agree, where they conflict, and the 3-4 insights with the strongest evidence behind them that should shape our next marketing strategy.

Step 3: Trace each insight back to its sourceWord

Before an insight goes into a strategy deck, confirm which report it actually came from and that it wasn't overstated in the synthesis.

Step 4: Flag what the research doesn't coverWord

Note any strategic question the gathered research can't actually answer, rather than letting a confident-sounding synthesis paper over a real gap.

Check the work

  • Every headline insight traces back to a specific source report.
  • Conflicting findings between sources are surfaced, not silently resolved.
  • Gaps in the research are explicitly noted, not filled in with assumption.

Source: Microsoft Copilot Scenario Library — Streamline market research and strategy (2026)

Expected Outcome

A summary document identifying the 3-4 insights that should actually shape the new strategy, each traceable to its source.

✓

AI is the right call here

Finding where four separate reports actually agree or conflict, and which 2-3 insights have the strongest evidence, is synthesis across sources — reading each report alone wouldn't surface the disagreement.

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