Deploy a customer-support response-drafting agent
Build a Copilot Studio agent that drafts support responses from your product knowledge base and account history, attaches relevant articles, and routes anything it can't answer to a specialist.
Build a Copilot Studio agent that scans for likely trademark or IP infringement and drafts the first step of an enforcement workflow.
Faster detection and response to infringement, reducing the window where unauthorized use goes unchallenged.
The protected-asset register and enforcement escalation details are commercially sensitive — a leak could tip off the party being investigated. Restrict the agent's knowledge source (step 1) and the drafted enforcement letters (step 4) to the legal team, not a broader shared location.
The apps run in this order.
Build a SharePoint list or library with one row per registered mark — the exact name/logo, registration number, and the goods/services it covers — and connect that as the agent's knowledge source.
The agent needs an authoritative, structured register to check against, not a general sense of "our brand" pulled from marketing materials.
In Copilot Studio, have the agent evaluate flagged potential matches (from a monitoring feed or a manual submission) against the protected asset register and assign a severity level based on how closely the use matches a registered mark and the context of use (competing product vs. unrelated use).
Prompt idea:
This listing uses a name that closely resembles our registered trademark "Northwind Traders" on a product in an adjacent market. Compare it against our trademark register, assess the infringement severity, and draft a preliminary cease-and-desist letter for legal review.
The agent's drafted letter and severity assessment go to legal counsel for review and sign-off — this is not a workflow to automate past the draft stage given the legal consequences of a wrongly sent enforcement letter.
Add each case to a SharePoint list with columns for the mark involved, assigned severity, and legal's final decision.
A structured list you can filter and sort beats a folder of individual letters, both for spotting patterns in the severity model and for pulling up your enforcement history if a case is ever challenged.
A reviewed list of potential infringement matches with severity assessment and a drafted first-response letter for legal sign-off.
Loading the asset register (step 1) and logging outcomes (step 4) are recordkeeping. Judging how closely a use resembles a mark and whether the context of use actually matters (competing product vs. unrelated) is a real severity call, not a string match.
Build a Copilot Studio agent that drafts support responses from your product knowledge base and account history, attaches relevant articles, and routes anything it can't answer to a specialist.
Build a Copilot Studio agent that reviews a deal's interaction history and suggests the most likely path to close.
Workflows like this tend to raise real governance and licensing questions once more than one person is using them — that's exactly what we help with.